Deliveries & Returns
UK DELIVERIES
All orders are through our dedicated courier partners.
Delivery: Progress time (2-3 working days)- via a fully tracked service. This delivery option may be affected by the covid-19 pandemic.
Second Class Delivery: UK ONLY (5-7 working days) – via Royal Mail. This delivery option is not trackable and may be affected by the covid-19 pandemic, however, we have attempted to provide an average time scale based on recent customer orders.
The rates above are for England only excluding* areas listed below and excludes bank holidays and weekends.
Please note delivery fees differ for Scotland, Northern Ireland, Wales, Isle of Wight & the Channel Islands. Please enter postcode at checkout for adjusted rates.
You will receive a confirmation email soon after your order has been made, so please keep an eye out or check your spam/junk mail. Following that, you will receive another email when your order has left our warehouse and is on it’s way to you.
DISPATCH
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. Please note that your billing address must match the address on your bank card statement.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. We normally expect to dispatch orders within 1 working day. We do not dispatch orders on Bank Holiday and weekends.
RETURNS
If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. To be acceptable for return, items should be unused, unopened, and have all original seals intact. Please note that the customer will be responsible for the cost of delivery fees for any items or orders returned to us. In order to book a return, please email us at orders@prettydivine.co.uk.
Items that are not acceptable for returns are listed below.
GUIDELINES
Please make sure the items are packed and you have included the original invoice while returning them as this may cause a delay in the returns process. Some items cannot be accepted for return for hygiene reasons. Please read the exclusion items which come under this.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
ONLINE RETURNS/REFUND PROCEDURE
INTERNATIONAL RETURNS WILL NEED TO EMAIL US!
We hope you’ll love your Pretty Divine London order but if you would like to return any items we will happily refund you for any items you return to us in an unused and resalable condition within 14 days of receipt. Please note Hairglo is not responsible for the postage and packaging fee for any items returned, this is the responsibility of the buyer.
This excludes the following:
- items personalised for you
- unsealed products are not suitable for return due to health or hygiene reasons and if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)
- wigs
- virgin hair extensions
Returned items must be unused, sealed and unopened and in their original packaging.
You can either return your items to our store or send back to us through our returns process.
Please note delivery fees will be possible in the event of a damaged item.
Returning all or part of your order to us is easy; all you need to do is send the following:
- ID and the card you used to
- A print out of your invoice or receipt (you can find this in the Order History section of your account)
RETURN BY POST UK ONLY
Make sure that you get a proof of postage receipt from the post office or courier service. All returns must be sent to:
TRENDZ UK LIMITED
30 South Street, Enfield, England, EN3 4JZ
We will send you an email to notify you when the refund has been processed. Please allow up to 5-7 working days from receipt of this email for the funds to appear on your account.